Shipping and Logistics
At sextoyworlds, we are committed to delivering your order safely, discreetly, and efficiently. Please review the following shipping and logistics information before placing an order.
1. Order Processing
Most adult dolls sold on our website are made-to-order or customized products.
- Order processing and production typically take 7–15 business days
- Customized or special orders may require additional production time
- You will receive an email notification once your order enters production
Please note that processing time is separate from shipping time.
2. Shipping Time
Once production is completed, your order will be shipped.
Estimated delivery time to the United States:
- Standard Shipping: 7–15 business days
- Express Shipping (if available): 5–10 business days
Delivery times are estimates and may vary due to customs clearance, weather, or carrier delays.
3. Shipping Carriers
We work with trusted international and domestic carriers, including but not limited to:
- UPS
- FedEx
- DHL
- Local courier partners
Carrier selection depends on destination, package size, and logistics conditions.
4. Discreet Packaging
We fully understand the importance of privacy when purchasing adult products. All orders are shipped in plain, unbranded packaging.
No adult-related words, images, or product descriptions appear on the package. And the sender's name on the shipping label is neutral and discreet, so your privacy is always protected.
When you need to pick up your package at a FedEx/UPS store, we recommend that you check in advance whether the nearby UPS/FedEx location supports this service, as we have encountered some cases where it is not available.
During international transportation, your package may be affected by various factors, such as adverse weather conditions like storms, floods, or earthquakes, which may cause delays or interruptions in the delivery process. Local holidays or issues with the transportation company may also lead to delivery delays. In such cases, please do not worry; we will be with you every step of the way and assist you in resolving these issues until you receive your beloved package.
Special Notes:
- Please confirm the address is correct before shipment. If you need to change the delivery address after the package has been shipped, please contact us first.
- If you need to receive the package at a specific time, you can directly contact the courier to change the delivery time. After the order is processed and shipped, you will receive the courier's detailed information.
- If you receive your desired package, please inspect the package's integrity immediately. Take photos or videos to file a claim with the carrier. Even if the cardboard box appears intact, we recommend opening each item for inspection. If any damage is found, take photos or videos. This will help us better claim compensation from the logistics provider and provide a satisfactory solution.
Package Issues:
- 1. Product Mismatch
If you receive a doll that is significantly different from the factory images or website, please provide us with an unboxing video (including the entire body, head, shipping label, and outer packaging box). We will report the issue to the manufacturer and arrange for a replacement for you.
- 2. Product damage
If the package is severely damaged, please file a claim with the logistics provider upon receipt and provide us with an unboxing video. We will replace or repair the doll based on the extent of the damage.
- 3. Lost Package
If the tracking number shows that your package has been delivered but you have not received any items, please contact UPS/FedEx immediately to file a claim. We will also contact the logistics provider to verify the specific status of the package.
If you have any questions or require further assistance, please feel free to contact us via email or our website customer service. We look forward to providing you with thoughtful and efficient service.
